The "Joys" of Customer Service.

What a tool. Was she one of those people that just like to randomly argue about shit and try to prove they are right in one way or the other? Or was she just generally confused and stupid, the type that you wonder how the function through their normal daily lives?..

Sucks to hear, I would've just laughed it off either way.

The latter.

And I would have laughed if it hadn't just dragged on...and on and on...

You should've messed with her atleast. I would've called the entire staff to the counter and make a huge scene about it and get everyone to play along and act freaked out about the brocoli and make her feel like a genius when really you guys just get the last laugh. It's like the movie Waiting, the bitch gets her food messed with and she feels like the shit when really she just ate pubes and dandriff.