The "Joys" of Customer Service.

There's an old gay guy who uses an oxygen tank who flirts with all of our male employee's. We call him Oxy. It's funny, whenever he's in the store certain people are suddenly MIA.

He's actually quite nice. I'm usually the one that waits on him. He habitually buys two Cashwords.

There's an old gay guy who uses an oxygen tank who flirts with all of our male employee's. We call him Oxy. It's funny, whenever he's in the store certain people are suddenly MIA. He's actually quite nice. I'm usually the one that waits on him. He habitually buys two Cashwords.

Sometimes I feel weird about certain people. Be it this guy or that lady you previously talked about, do they do these on purpose, or are they just behaving normally and are oblivious to how other people might perceive them as?

I've dealt with customers who just talk nonsense and act like they are superior and have the rights to do anything.. when they really don't. The only right those customers have was to not buy from the store.

The only right those customers have was to not buy from the store.

I agree 100% with this.


Anyway. Yesterday sucked. First there was some Cat and Dog Repellant (smells intensely of Garlic) that broke open, I got it all over my hands and dumped it out in our supply closet, and followed that with a gallon of bleach, and then used some air spray to try to get rid of that smell. The rest of the night the service desk, the supply closet, and the hallway leading to the supply closet, and my hands smelled of garlic. Horrible.

Later on, I was giving the Service Coordinator (SC) his break and I got a call warning me that the "Short Changer" was in one of the cashier's lanes. I like...ran to her lane, because that guy pisses me off like no tomorrow. He'll come through a cashier he's never been to before, buy like one or two items and then pay with a $50 bill. And then as soon as the cashier counts out his change he'll either question the bill that he gave him ("Didn't I give you a $100 bill?") or will instead decide to use a larger bill to pay so he can keep the smaller bill, and will confuse the cashier to the point where he ends up walking off with an extra $100. He tried that with me once, I flat out told him that if he wants different change he can go to the service desk. I hate him. A lot.

Anyway, when I got there the cashier was at the point where she was counting out the new change, and handing the money to him. I stepped in and grabbed the edge of the money myself and told him that he needed to let go so I could double count the money. He flat out refused to let me count the money, and even insisted that he was still short $10. I told him to let go of the money (I still had a hold on the money too) again so I could count it and make sure, and he still refused, and insisted that he get his other ten dollars. By then the SC showed up and said that we had to audit the drawer to see if it was over or short, and I let go of the money at that point because the guy was getting angry, and when the SC went to get the audit machine, the guy started walking out, saying that he was just going to leave and live with being shorted $10. I tried to stop him, but he just kept on walking.

The drawer ended up being $90 short.

And I gained +150 rep with my co-workers. They said they didn't know I could be so authoritative and that I handled it incredibly well.

My heart was beating like crazy though, and my hands were shaking. Lol.


Whew.

Grats!

I'm pretty sure you have the right to detain him if you do it in as private a way as possible, keep him in satisfactory conditions, and do not be too physical. I'm not a lawyer of course, but we talked about it in our business law class.

Looking back on it, I could have done some things differently. Like told him if he didn't let go of the money I would call security, or follow him out and get his license plate number...

Yea, you've got it on camera I believe. You should talk to your manager about this and see what he/she would like you do. $90 is enough for him to be prosecuted over, and you've got PLENTY of witnesses it seems. Although you REALLY should have done this right as it happened, and it may be too late now. Anything along these lines should be a red flag and you should contact your superiors.

That's pretty intense.....