WaWa

I worked as an ATR (Advanced Technical Representative) for DISH Network for over 1.7 years. I'd sit for 8 hours, talking to irate customers about their TV not working, and trying to coerce them into following my instructions to try to fix it.

Being in ATR, I got calls transferred to me that the regular, dipshit techs didn't know what to do with, or they just didn't want to deal with it. We were dumped all kinds of calls that we weren't even supposed to receive. We got billing, Supervisor calls, account activations, anything you can think of that isn't technical. We were so good at our jobs (and everyone else's), that as a 'Thank You', they disbanded our department when they were releasing 6+ new products that year that none of the regular representatives had any CLUE how to troubleshoot, so calls began to run VERY long and they put us on 'Mandatory Overtime' for a month or two.

What finally pissed me off enough to quit, is that they released a brand new receiver model (The DishPro 921) without telling us, and only mentioning a few technical aspects about it. So, we had customers calling in on it, and we didn't even know it was released. This thing wasn't a simple receiver either. It was a dual-tuner, DVR with High Definition capabilities being packed out with a new type of Dish that we couldn't even troubleshoot per orders from the Executive Office...

After that, and their refusal to take us off the phone long enough to give us some training as to what the fuck things were, I gave 2 weeks notice and left the company.

Edit: Raz, I spent 55 minutes on the phone with an old man trying to get him to press 3 buttons in sequence on his remote.

I've also spent 1.5 hours on the phone arguing with a customer as to why *I* can't move the satellite into alignment with their Dish.

I've also spent a good deal of time telling customers that they're responsible for paying the $300 of porn movies that their child ordered.