Heh, I got calls from a guy who was using Windows 3.0 and wanted me to troubleshoot.

I got a call from a kid who had gone into his registry and just randomly started deleting stuff and wanted me to fix it.

Got a call from a gentleman who was having trouble logging into his account. I went through the entire STP as per normal and told him to give his email a shot and call me back if he had any problems. He called back, and I spent an additional two hours trying to figure our why his settings were all screwed up. After two hours, he finally bothered to tell me that he was using a Mac, after I had spent the entire time troubleshooting for a PC. I had asked him at the beginning if he was using a PC. His original response was "yeah." I questioned him about this again at the end and he said, "yeah, I told you, a Mac PC."

I had to deal with numerous calls in which a customer had not paid their bill and was still unsure as to why their account wasn't working.

At one point, I had a man call me and complain about a banner featured on his Hotmail account. He proceeded to bitch at me, saying he didn't like the ad and he wanted me to remove it. I told him that Hotmail was in no way, shape or form affiliated with Onewest.net and that there was no way in hell I could remove the banner for him. So, his response was to cancel his account with us. It was a fucking Visa ad.

My personal favorite, however, was a recurring female customer who would only call when plastered drunk. She would sit on her computer while her five year old son talked to me on the phone and relayed my instructions to her. I spent five hours on the phone with her once. FIVE HOURS. That was almost my entire shift.

Tech support is horrible. Nobody should ever have to deal with it.