The "Joys" of Customer Service.

I had a customer last night who came up to the service desk with an issue regarding some broccoli she had purchased. The broccoli was on sale for 3 for $5.00. She had only purchased one, and it rang up at $1.67, which is the correct price.

Her issue was the fact that there was three stalks of broccoli grouped together (like so), attatched with a rubber band. She was insistant that it should have rung up at $5.00 instead of the $1.67. Try as I might, I could not get her to understand that since they were banded together it was only considered one unit of broccoli, which was indeed only $1.67. I even told her that I wasn't worried about changing the price, and was willing to let her have them at that price (which is the correct price...).

After deciding that she did not want the broccoli at the correct price, she decided to go over and look at the sale sign. She came back shortly and said "I believe the key word on the sign is that it says 3 for 5 each. Why is the word each in there?" to which I replied "...Because each unit of broccoli is 3 for 5." And then she gave me a blank stare, and I proceeded to try to explain to her again that because the broccoli was banded together it was only considered one broccoli, regardless of how many were in the bundle.

And again she didn't understand it...

By now I had decided to just charge her what she felt she should have paid for the veggie, so I rang her up for two more broccoli's, which would have made up the difference. She then threw a mini fit because "That means I'll be charged for, oh my goodness, nine broccoli!?"

She wanted me to adjust the price that she paid for it to the 5 dollars, but I told her that my computer does not allow me to change the price of an item to a higher price, only a lower price. She was suprised at that. It is, as she put it, "The way of the machine".

In the end I key dumped (created a generic purchase) $3.34 under produce, and she paid for it that way. Before she left she told me that she would rather be overcharged than undercharged, and I told her that she's probably the only one I'll ever meet like that.

And then she left.

And I wanted to slam my head against the counter, but alas, I had more customers to help. And the Service Coordinator laughed at me.

And that is all.