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-   -   Computer randomly shuts down and has a hard time restarting (http://zelaron.com/forum/showthread.php?t=53957)

Demosthenes 2017-07-13 04:27 PM

Computer randomly shuts down and has a hard time restarting
 
Hello,

I have an HP Envy laptop running Windows 10. My computer, which seemed to be running fine yesterday, is having problems turning on today. When I pushed the power button it didn't want to turn on. After pushing it, holding it, tapping it repeatedly I finally got the thing on. While booting, it told me windows did not start correctly, and asked me if I wanted to troubleshoot, or just continue loading windows. I selected just continue loading windows, at which point it turned off. I again had the same issue -- the power button did not want to turn my machine on. I finally got the computer on again, and it again turned off (I don't remember if it was before or after the Windows loading screen turned on). I repeated this process maybe five or six times, and made it to different stages of booting before I my computer turned off. The furthest I made it was the Windows log in screen a couple of times, but never was able to make it past that.

When I made it to the Windows log in screen it said the battery was over half charged. I tried booting my computer with the battery removed but the problem persisted. I tried booting my computer only on battery power, and again, the problem persisted.

Neither the computer, nor the power button have ever given me problems before. I bought the computer just over a year ago. This definitely sounds like a hardware issue if it's giving me problems before it has even turned on, right? Any ideas what might be the issue, and what I can do to fix it?

Thanks.

!King_Amazon! 2017-07-13 05:49 PM

Does it have trouble turning on when it hasn't been on for a while, or only after it has shut itself down? Kinda sounds like a heat issue to me but I'm no expert. If it still has trouble turning on even when completely cool, that would probably eliminate that possibility.

Demosthenes 2017-07-13 06:36 PM

Quote:

Originally Posted by !King_Amazon! (Post 705711)
Does it have trouble turning on when it hasn't been on for a while, or only after it has shut itself down? Kinda sounds like a heat issue to me but I'm no expert. If it still has trouble turning on even when completely cool, that would probably eliminate that possibility.

The first time I noticed it it would not turn on though it had been off for over a day. However, the last time I turned it on it turned on with some ease. Shut off after maybe 1-2 minutes -- enough time to start google chrome and check reddit very briefly.

!King_Amazon! 2017-07-13 06:46 PM

All fans functioning properly?

Demosthenes 2017-07-13 06:51 PM

Quote:

Originally Posted by !King_Amazon! (Post 705713)
All fans functioning properly?

Difficult to say. They were definitely working the last time I used it, but it doesn't stay on very long. Might open it up and have a look this weekend.

-Spector- 2017-07-14 05:44 AM

Sounds like soldering issue somewhere on the motherboard.. have you ever dropped it?

WetWired 2017-07-14 11:23 AM

It sounds like a heat or power supply issue to me, as well. Could there have been a power surge during the night that damaged it?

!King_Amazon! 2017-07-14 01:18 PM

Quote:

Originally Posted by -Spector- (Post 705715)
Sounds like soldering issue somewhere on the motherboard.. have you ever dropped it?

This is kinda what I had in mind as well. If you've had any heat issues, it is possible that a solder point could have gotten weakened or broken, which could explain the power button issues. Could be a pretty simple fix if you can access it and fix the solder, but if it was caused by some sort of overheating you may have to remedy that as well (fix/replace a fan, clean out dust, use an external laptop chiller, etc.)

Demosthenes 2017-07-17 09:53 AM

The laptop was unplugged the night before so it can't be a power surge. Unfortunate if it's a motherboard issue -- I don't have the slightest idea on how to go about fixing that.

-Spector- 2017-07-18 04:21 PM

You buy a new laptop

!King_Amazon! 2017-07-19 07:32 AM

Depends on the problem and the laptop, really. There are repair shops that will fix motherboard issues, particularly if you use a standard/common laptop like a MacBook or something.

-Spector- 2017-07-20 05:49 AM

The price of a motherboard repair merits a new laptop IMO.

WetWired 2017-07-20 11:49 AM

You might be able to get it repaired under warranty

-Spector- 2017-07-20 06:15 PM

Quote:

Originally Posted by WetWired (Post 705722)
You might be able to get it repaired under warranty



This is a good idea

!King_Amazon! 2017-07-21 10:06 AM

Quote:

Originally Posted by -Spector- (Post 705721)
The price of a motherboard repair merits a new laptop IMO.

Again, it really depends on the computer in question. A liquid damaged macbook motherboard (which is probably one of the worst damages) can be repaired for a few hundred bucks, much less than the cost of a brand new one. You're a lot better off finding an independent repair place (never an Apple store, they are ripoffs) and trying to get it fixed, especially if you can find a no-fix-no-fee place.

Demosthenes 2017-07-24 04:04 PM

Quote:

Originally Posted by WetWired (Post 705722)
You might be able to get it repaired under warranty

Warranty expired in April unfortunately.


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