Jessifer
2008-08-30, 11:43 AM
Warning!: Wall Of Text!
A couple of days ago I had a customer return $90 worth of pants at the service desk without a receipt. Initially the return was refused by a manager, but after his wife/girlfriend/pimpette/whatever came up and explained that their mother had purchased them and they were the wrong size for the kids and that she only wanted to purchase some backpacks instead, the return was approved with a note that they were not to return anything else without a receipt ever again, and they were given a return card. As I was helping the Service Coordinator later that night to pull fastlanes, 'lo and behold there they were purchasing over $100 worth of alcohol, and I noticed that they had used the return card that I had given them. The woman had two separate orders of alcohol, and threw a fit when she realized that her liquor had rung up at $30 a bottle instead of 10.97 like the last order, and Ben (The SC) took the receipt to look up the barcode of the liquor while he got on the phone with the store director. It turns out she had her husband/boyfriend/ho/whatever scan one bottle of liquor that was worth 10.97 for the first order and then go and put it back on the shelf while she started the second order. The store director then told them to go and get the liquor they scanned and leave the store, all the while hawking them.
So last night I was giving the Service Coordinator her last break at around 9pm and I get a call from Mike, our LP guy, telling me to keep an eye out for a black woman in a blue shirt who had been changing prices on alcohol, and that she would most likely be heading through our fastlanes. I headed down to fastlanes to act like I was helping them run the lanes, and 'lo, there comes the bitch from a few days before with some Seagrams and 4 bottles of liquor that I know for a fact is $30 a bottle.
At first she tells the guy she's with to go get her liscense from their car because she doesn't have it with her and she walks off again. Eventually they both return and I stand at the computers up front watching the prices, and what do they ring up as? $10.97. My manager Ron is helping customers beside me, on the phone. Patty, the store director, is standing at the north entrance, on the phone. I'm standing at the computer, on the phone with Mike and helping customers at the same time, watching as she rings up the liquor and is getting increasingly pissy with the cashier who is trying to help her because the liquor is coming up as an invalid weight.
Eventually she starts to leave the store, and as she's heading out the first set of doors I verify with Mike that she did indeed only pay $10.97 per bottle, he pops up and says "Let's go." to Ron and I, and the three of us run out after them. Patty was already standing outside, and when the woman realizes that Mike was yelling at her to stop she freaks out and jumps in the backseat of a car that was apparently waiting for them and the guy she was with jumps into the passenger seat. Mike, Patty, and Ron yell at them to get out of the car. The lady screams at them and refused, and then yells at the driver to take off.
Patty, in either a moment of pure bravery or pure idiocy, stands directly in front of the car as it starts to inch forward and tells them that they have the lisense plate number and to get out of the car. The lady in the back seat is yelling at the driver to "Run her over and go!". The driver, which I'm sure is having a rare moment of having an actual thought process apparently decides against it.
He instead, however, throws the car into reverse and maneuvers around a car that was waiting behind him, and with tires squealing takes off backwards and Mike, Patty and Ron take off on foot after them as customers in the distance file in between parked cars to avoid being hit.
Meanwhile, I'm standing there next to another group of customers in front of the store, all of us watching the scene and experiencing a moment of speechlessness. I get a call from the Service Desk asking for help with a line, and then I head back inside.
I found out later that they were chased by cops first by car, and then on foot. They were eventually caught and placed in jail. Hoorah!
All in all, it made for an exciting night.
A couple of days ago I had a customer return $90 worth of pants at the service desk without a receipt. Initially the return was refused by a manager, but after his wife/girlfriend/pimpette/whatever came up and explained that their mother had purchased them and they were the wrong size for the kids and that she only wanted to purchase some backpacks instead, the return was approved with a note that they were not to return anything else without a receipt ever again, and they were given a return card. As I was helping the Service Coordinator later that night to pull fastlanes, 'lo and behold there they were purchasing over $100 worth of alcohol, and I noticed that they had used the return card that I had given them. The woman had two separate orders of alcohol, and threw a fit when she realized that her liquor had rung up at $30 a bottle instead of 10.97 like the last order, and Ben (The SC) took the receipt to look up the barcode of the liquor while he got on the phone with the store director. It turns out she had her husband/boyfriend/ho/whatever scan one bottle of liquor that was worth 10.97 for the first order and then go and put it back on the shelf while she started the second order. The store director then told them to go and get the liquor they scanned and leave the store, all the while hawking them.
So last night I was giving the Service Coordinator her last break at around 9pm and I get a call from Mike, our LP guy, telling me to keep an eye out for a black woman in a blue shirt who had been changing prices on alcohol, and that she would most likely be heading through our fastlanes. I headed down to fastlanes to act like I was helping them run the lanes, and 'lo, there comes the bitch from a few days before with some Seagrams and 4 bottles of liquor that I know for a fact is $30 a bottle.
At first she tells the guy she's with to go get her liscense from their car because she doesn't have it with her and she walks off again. Eventually they both return and I stand at the computers up front watching the prices, and what do they ring up as? $10.97. My manager Ron is helping customers beside me, on the phone. Patty, the store director, is standing at the north entrance, on the phone. I'm standing at the computer, on the phone with Mike and helping customers at the same time, watching as she rings up the liquor and is getting increasingly pissy with the cashier who is trying to help her because the liquor is coming up as an invalid weight.
Eventually she starts to leave the store, and as she's heading out the first set of doors I verify with Mike that she did indeed only pay $10.97 per bottle, he pops up and says "Let's go." to Ron and I, and the three of us run out after them. Patty was already standing outside, and when the woman realizes that Mike was yelling at her to stop she freaks out and jumps in the backseat of a car that was apparently waiting for them and the guy she was with jumps into the passenger seat. Mike, Patty, and Ron yell at them to get out of the car. The lady screams at them and refused, and then yells at the driver to take off.
Patty, in either a moment of pure bravery or pure idiocy, stands directly in front of the car as it starts to inch forward and tells them that they have the lisense plate number and to get out of the car. The lady in the back seat is yelling at the driver to "Run her over and go!". The driver, which I'm sure is having a rare moment of having an actual thought process apparently decides against it.
He instead, however, throws the car into reverse and maneuvers around a car that was waiting behind him, and with tires squealing takes off backwards and Mike, Patty and Ron take off on foot after them as customers in the distance file in between parked cars to avoid being hit.
Meanwhile, I'm standing there next to another group of customers in front of the store, all of us watching the scene and experiencing a moment of speechlessness. I get a call from the Service Desk asking for help with a line, and then I head back inside.
I found out later that they were chased by cops first by car, and then on foot. They were eventually caught and placed in jail. Hoorah!
All in all, it made for an exciting night.